Refund policy
Refund Policy
Last Updated: 8/19/2024
All Sales Are Final
Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold.
Non-Refundable Items or Services
All items or services purchased from Creations by Shenna are non-refundable unless otherwise specified in writing by Creations by Shenna. This policy applies but is not limited to:
- Digital Products
- Gift Cards
- Software Licenses
- Subscription Services
- Custom-made Items
- Sale Items
Exceptions to the No Refund Policy
The only exceptions to our No Refund Policy include:
- Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within 5 days of receiving the item. In such cases, a replacement may be provided at the discretion of Creations by Shenna.
- Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 5 days for a possible refund or exchange.
- Incomplete Service: A partial or full refund may be considered if a purchased service is not fully delivered or does not meet the predefined criteria as advertised.
- Expired Products: Receiving a product in an expired condition warrants a report to our Customer Service within 5 days for a potential refund or replacement.
- Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.
How to Contact Us
For any questions or concerns regarding this No Refund Policy, don't hesitate to get in touch with us at:
- Email: info@creationsbyshenna.com
We reserve the right to modify this No Refund Policy at any time, effective upon posting an updated version on our website. Please regularly check for updates.